Business Excellence through effective KMUse this how to workshop to learn how knowledge management can be applied to improve your organisation's performance. Knowledge management is not a fad but an important perspective on your organisation's processes and resources when applied properly.
Learn from experienced practitioners how the EFQM Framework for knowledge management will help you to assess your current KM competency and subsequently integrate knowledge management into your improvement initiatives.
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 TopicsTopics covered in this workshop included:- What is effective knowledge management?
- The EFQM Framework for knowledge management
- How can knowledge management be aligned with the business strategy?
- How can focus be created for knowledge management initiatives?
- How is employee and management morale addressed?
- Which tools can be applied to improve knowledge and learning processes?
- How can organisations communicate best about their knowledge management activities?
- How do organisations measure the outcomes of their initiatives?
- Best Efforts; what are the most successful practices?
Practical guidelinesThe course delivered practical guidelines to use the EFQM Framework for knowledge management. Instructions have been given to address relevant issues and to assess the current performances and to identify improvements. Several group exercises conducted how to:- Create focus for knowledge management initiatives?
- Implement the EFQM Framework for knowledge management?
- Connect the Framework to the EFQM Excellence Model?
- Collect data to assess the maturity of knowledge management in your organisation?
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This How-To Workshop is delivered in collaboration with DNV Academy - CIBIT and PACE Performance who have also developed the EFQM framework for knowledge management, with the support of EFQM. The two trainers of this workshop are:
Managing Consultant Rob van der Spek |
Rob van der SpekRob is Managing Consultant KM and worked for companies and organizations like Siemens AG, ISVOR-FIAT, Achmea, Sara Lee / DE, DSM, Telecom Italia, Unilever, The Dutch Ministry of Internal Affairs, FORTIS, NYNEX (USA) and the Royal Dutch Navy. He has been an invited speaker at several in-company seminars on Knowledge Management for ING, CMG, ABN-AMRO, FIAT, Telecom Italia, Unilever and Shell and was invited to present workshops at Stanford University and Cambridge University.
Rob is program leader of the Knowledge Management Masterclasses of DNV Academy - CIBIT. He has published on knowledge in (inter)national media. Further he co-authored 'KM, dealing intelligently with knowledge'. He is member of the editorial board of the journal of KM (MCB University Press).
and Geoff CarterGeoff has been involved in the knowledge management field for many years, starting off with the use of Expert Systems. He has been the project manager for several of EFQM's KM benchmarking exercises and is also heavily involved in the use of the EFQM Excellence Model to support organisations improve their performance.
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Target Audience Use this workshop as an additional framework to the EFQM Excellence Model. It is aimed at managers that are involved in business excellence and/or knowledge management projects, organisational development and learning initiatives.CostsThe costs for participating in this Workshop are € 1.625,- ( € 1.300,- for EFQM members).Date and placeThe workshop lasts 2 days. The workshop will be held at the Brussels Representative Office of EFQM at Avenue des Pleiages, 15, B-1200 Brussels in Belgium. The Workshop will take place on the following date:| Uitvoering | 1 | | Day 1 | donderdag
13 mrt 2008 | | Day 2 | vrijdag
14 mrt 2008 |
More informationWould you like to participate in this Workshop? Please fill out the application form at efqm.org. You can also download the flyer or visit the EFQM website for more information.
Do you still have questions regarding the programme? Then please contact the EFQM training team by e-mail or telephone: +32 2 775 3511.
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