IT Service CMM Pocket GuideThe IT Service CMM is a maturity growth model for IT service providers. The model enables organizations to determine their current maturity and to directions for improvement. If you are looking for a concise and 'lighter' introduction to the model, this pocket guide is the best choice to start with.
If you are a quality manager, project manager, or team leader of an improvement program, and looking for a solid foundation for your practices, the IT Service CMM Pocket Guide will be helpful. The pocket guide describes the contents of the IT Service CMM and the main ways in which you can apply it to improve your organization.
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 | IT service providers employed in e.g. software maintenance, desktop support, network management, or the provision of contingency services can use the model to improve their maturity. The model describes five levels of maturity (ranging from an ad-hoc organization towards a self-learning organization). Each maturity level contains a number of key process areas of which the goals should be reached. Assessments are the way to determine the current maturity of an IT service organization and establishing actions to improve the maturity. |
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Offer IT Service CMM Pocket Guide
Are you interested to learn how the CMM can benefit you organization? Since 2003, DNV-CIBIT IT Consultants has performed over 20 CMM-assessments and improvement programs on both the IT Service CMM and the Software CMM. DNV-CIBIT IT Consultants is one of the most experienced CMM-service providers of The Netherlands.
Do you want to learn how the CMM can be applied in your organization? Please contact Joost Bakker (+31-30-2308900) to make an appointment. By having an interview, we can jointly determine if the CMM-approach is beneficial for your situation. Besides a tailored advise, you will receive a copy of the IT Service CMM Pocket Guide. |
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Frank Niessink |
Viktor Clerc |
The IT Service CMM Pocket Guide is written by Viktor Clerc (Consultant DNV-CIBIT) and Frank Niessink (Principal Consultant DNV-CIBIT). The Pocket Guide costs € 23,- inclusive VAT and shipment. The ISBN number is 90-77212-35-3.
Payment
Payments needs to be done by Credit Card. Please fill in the Credit Card authorization form. You can download this form at the Publications orderform. As soon as we received this form by fax and the payment you will receive your order as soon as possible. |
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