Creating organisations with a memoryWhen members of your staff leave your organisation are you simply missing capacity or is there something more important missing – knowledge? How do you transfer the knowledge developed by staff and project teams and ensure it is available in focused and effective ways?
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 We help plan and implement processes and tools to safeguard and distribute:- Your key knowledge assets
- Lessons learned and best practices
Ensuring that you become less dependent on the immediate availability of your people and protect yourself from corporate amnesia. We design and deliver knowledge maps and web-based navigation tools to allow for easy access to the organisational memory. We can help you to create a strategy for debriefing your people that focuses on the quality, access and diffusion of that knowledge to benefit the whole organisation. |
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Making personal knowledge explicitOrganisations are frequently confronted with the threat of losing experts that process vital knowledge and expertise for the organisation. In the light of demographic aging, and the early pension wave it is very important to identify who has important knowledge and expertise. Apart from the 'leaving expert' syndrome, making knowledge explicit can also help to improve the quality and efficiency of your organisation.
Learning goals- Understand working methods to identify these kinds of situations.
- Gain insight into the different methods to make knowledge explicit.
Target Audience
This three-day course is aimed at managers (HR/ knowledge workers) in all types of organisations and sectors who face the challenge of succession planning and knowledge retention. |
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Sara Lee/DE
In this multi national corporation employees leave every day. A business case instrument was developed to determine which leaving experts carry vital knowledge with them and which actions were necessary in order to collect their knowledge. A range of instruments was used to elicit the expertise.
Waterschap de Dommel (District Water Board)
This organisation recognised that some knowledge is vital and important for continuity. In a one day recorded expert interview the vital knowledge of the expert was collected, stored and distributed to certain engineers. Vital knowledge is not only in the primarily process. Water Boards has elections for membership every four years. Before the former board members left, the were all interviewed in order to collect their knowledge and get insight into their networks. |
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Mike Kelleher |
We would be happy to discuss with you how we might help you to improve your Knowledge Management activities and to become a smarter company or organisation. For further details please contact Principal Consultant Eelco Kruizinga at e-mail or telephone 0031 30 230 89 00.
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