Senior Consultant Jeroen Alberts introduces himselfUntil recently Jeroen Alberts worked as Knowledge Management Programme Manager at Corus. The objective of the organization-wide programme was to improve the transfer of knowledge aimed at cost reduction, quality improvements and continuity assurance. Within this programme Jeroen has had various roles. Such as project management, coaching, improving learning processes at R&D among other departments, structuring knowledge systems and setting up international knowledge communities. In doing so he built up experience in effectively dealing with various management styles and differences in language and cultures within an international organization.
For Jeroen knowledge management is mainly to do with working in a smarter manner: to ensure that everybody makes better use of the available knowledge, experience and expertise. Knowledge management is about people and organizations: how you can stimulate and support colleagues and staff to make better use of available knowledge as well as help others with their own experience, in order to realize a better result.
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- Number 1: Learning to fly
Practical Lessons from one of the World's Leading Knowledge Companies, Collison C., Parcell G., 2001, ISBN 184112124X.
The approach and methods that have been developed at BP were a major source of inspiration as well as a tool in setting up the knowledge management programme at Hoogovens/Corus. The book describes knowledge-related problems that are recognizable at many large organizations and for which practical solutions have been found. The latest edition (from 2004) has been expanded with experiences of other companies.
- Number 2: Working Knowledge
How Organizations Manage What They Know, Davenport T., Prusak L., ISBN 0875846556.
In this classic Davenport and Prusak describe the basic principles of knowledge management. In particular the importance of human factors, like understanding, behaviour and trust, are identified and described. The book gives many practical tips, based on experiences at large companies. Even after 10 years this book is still worth reading.
- Number 3: The leader's guide to storytelling
Mastering the art and discipline of business narrative, Denning S., ISBN 078797675X.
A good story enthrals, leads to a better understanding and stays in one’s mind longer than slides or PowerPoint bullets. Denning explains how to tell a good story. Specific applications such as knowledge transfer, stimulating collaboration and implementing strategies are explained in detail.
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